- We offer 3 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services.
- If you receive an order that is damaged, misprinted, or broken, you can submit a claim request within 3 days of delivery. After this period, you will need to bear the loss.
- To file a claim, please email us at mishtienterprize@gmail.com with a proper unboxing video and images of the product showing the defect, along with the original packaging. We will reprint and ship a new product to you.
- Pick-up will be attempted thrice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund or return would not be initiated.
- Kindly allow 7 days for the return to be processed and the amount to get reflected in your bank account.
- You can get in touch with us about any issues at our customer support portal by dropping an email on mishtienterprize@gmail.com or chat with us on whatsapp: +91 8910797971.
- Cancellations will only be possible if and till the order has not been dispatched from our warehouse.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at mishtienterprize@gmail.com.
Damages and issues
- Please inspect your order upon reception and contact us immediately within 3 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
- Kindly unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video and the images of the courier cover.
- If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.